Policies
As a family business we take pride in our creations, classes and crafting parties. Our intent is to create a product or provide a service to you of exceptional value. Please let us know if you have any questions!
Customer Service:
All business related emails/phone calls will be returned within 24 hours.
Email:MomtasticStitchery@gmail.com Phone:(505) 514-396
Payments:
Out of State customers:
Payments are accepted through Paypal ONLY at this time. A Paypal account is not required to pay.
Money orders by permission-please inquire if you wish to pay by this method. Items will not be shipped until 3 business days after the money order is confirmed and deposited.
Local customers:
Payment is due upon order in full unless previous arrangements are made. Any further costs during construction will be discussed durin the process and will be due upon delivery or pick up of the item or the item will be held until payment can be made.
Additional charges may apply for mileage and time in your home or place of business depending on what you are needing sewn.
Cash is allowed for local customers only.
Money orders are also an accepted form of payment for local customers.
Sorry no Checks are allowed at this time.
Shipping:
US Continental and worldwide shipping is available.
Iinsurance and a tracking number are required on all packages, no matter the size.
Average shipping times vary and will depend on the carrier.
Rush delivery will cost extra.
Please email me BEFORE you have purchased the item so that I can give you a shipping estimate.
Item(s) will be shipped to you within 3 business days of payment being received.
International buyers (including residents in Canada) are responsible for any and all duty and customs charges in their Countries.
Refunds:
Refunds will be given to the customer within 7 business days once a final decision has been made.
Refunds will be via Money Order or Paypal only.
Buyer pays for ALL return shipping costs. Item MUST be shipped with insurance and a tracking number.
If a package is lost you will be fully refunded and we can determine if you are interested (or if it is possible) to recreate the item lost. Some items might not be able to be recreated due to limited supplies.
If the package and/or item arrives damaged an insurance claim will be filed. In order for me to file a claim YOU are required to take detailed digital pictures of the damage. The more pictures the better in order to see the exact nature of the damage of the package and/or item and to file our claim. Pictures MUST be sent to me within 24 hours of receiving the package so that I can file the claim with all the information.
Items to be refunded must be returned within 7 business days.
Initial fees and deposits for crafting events or parties will not be returned or refunded because of the expense of purchasing supplies.
Exchanges:
Due to the nature of handmade objects being unique it may not be possible for you to exchange your item. If an exchange is unable to be made you will be refunded the cost of your original item per the methods described below.
If for whatever reason you are not happy with a piece you may return it undamaged for a full refund minus shipping cost.
Buyer pays for ALL return shipping costs. Item MUST be shipped with insurance and a tracking number.
Items for exchange must be returned within 7 business days.
